by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your Sugar records and keeps your contacts in sync.

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#3634 - Email field in Sugar settings is not editable, and sadly, incorrect

Closed Installation created by petereckart 3 years ago

The settings ?-box says that the email address is auto-detected and not editable, but that's a problem. It auto-detected my display address with my full name, but my actual exchange account is a shorter version of the same address (peter@iphionline.org instead of peter.eckart@iphionline.org).

  1. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Peter,

    Auto detected address is kind of primary key as it is unique. I've updated the field with the address you provided.

    Regards, Denis

  2. petereckart member avatar

    petereckart

    3 years ago

    Terrific. That part works now. I also successfully saved the licence key.

    When I go to "Signatures," it returns this error: "Unable to get CRM items. Please test CRM connection on the Settings tab." User error is possible here, as I was expecting that the extraction would be to an Outlook contact, but these seems like its trying to engage with the SugarCRM. Is there a way to run the signature extraction tool and create a new Outlook contact, or was that just a beautiful dream?

  3. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Peter,

    The dream came true with another plugin we developed (it is way easier to extract and use, it is for Office365 part only, no CRM involved): http://www.grinmark.com/products/textminer/textminer-for-office-365.html

    Regards, Denis

  4. petereckart member avatar

    petereckart

    3 years ago

    Man, I've got to become a better Googler. I'll try that. Thanks for your support.

  5. petereckart member avatar

    petereckart

    3 years ago

    A report of failure and success, and one more question.

    At the risk of looking like I'm stupid, I'll say that I followed the instructions for TextMiner, it saw my correct address, is enabled in "Manage Add-Ons" in Office365 Outlook online, When I try to run it, I get this error: "Add-in Error: Something went wrong ..." So I click on the "RETRY" button, and then "Add-in Error: This add-in may not load properly, but you can still try to start it." and then I click on the "START" button and then the "TextMiner" right-side area is completely blank.

    Gloryoski, I was about to say that this behavior happens in both Chrome and Firefox, but it actually works in Firefox.

    Is there a way to tell TextMiner to batch-process my email and give me all of the guesses at once?

  6. GrinMark member avatar

    GrinMark Provider Affiliate

    3 years ago

    Hi Peter,

    Try to use Chrome in incognito mode, looks like cache issue.

    Unfortunately TextMiner can not batch process emails.

    Regards, Denis

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